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  • Exactly What to Say

  • The Magic Words for Influence and Impact
  • By: Phil M. Jones
  • Narrated by: Phil M. Jones
  • Length: 1 hr and 14 mins
  • 4.5 out of 5 stars (138 ratings)

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Exactly What to Say cover art

Exactly What to Say

By: Phil M. Jones
Narrated by: Phil M. Jones
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Publisher's Summary

Often the decision between a customer choosing you over someone like you is your ability to know exactly what to say, when to say it, and how to make it count. Phil M. Jones has trained more than two million people across five continents and over 50 countries in the lost art of spoken communication. In Exactly What to Say, he delivers the tactics you need to get more of what you want.

Best-selling author and multiple award-winner Phil M. Jones is highly regarded as one of the world's leading sales trainers. He has trained more than two million people across five continents and 56 countries and coached some of the biggest global brands in the lost art of spoken communication. In 2013, he won the British Excellence in Sales and Marketing Award for Sales Trainer of the Year, the youngest-ever recipient of that honor. He has also written a series of best-selling books and developed a number of Online training courses that have enrolled tens of thousands of members around the world. Phil divides his time between London and New York.

©2017 Phil M. Jones (P)2017 Phil M. Jones

What listeners say about Exactly What to Say

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How to guide for obxinious telemarketers

Couldn't get past first 10 minutes. Kept getting flashbacks to super annoying telemarketers and sales people stopping me in the shopping centre trying to sell me stuff I don't need and who won't take no for an answer.

The book does provide guidance to trapping people into conversations with well crafted questions but surely we should aim for more than that in society?

Please find a better way to engage with potential customers.

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5 people found this helpful

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I was expecting so much more, way too short

Not enough content to be worth the money. Many others to read instead, save your credit

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3 people found this helpful

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Sounds like an old amway tape

Sounds like a pitch for a pyramid scheme style selling. Sounds like an old amway tape from early 90’s I picked up in an op shop once.
Biggest waste of money.

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2 people found this helpful

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Fantastic resource

I have started practicing the magic words in my business and they have helped to increase my confidence and effectiveness. Thank you for sharing your knowledge and skills with us.

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1 person found this helpful

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He is on the money

I actually use many of these words and phrases in my sales routine and they do have impact. Well presented.

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one word "powerful"

I've been in sales since I was 14 and this is absolutely great and really sums up the key words to say and when to say them I had many ahah moments and it has really helped

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Wow! Great stuff!

Can’t wait to listen to this again and take detailed notes. So many gems that I’ll be able to use in my conversations. Recommended for anyone trying to sell anyone else anything 👍

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horrible squeeking noise in the background

sounds like he us rubbing a balloon while talking. terrible book. very distracted by this. can't relax and listen. I listen to many books a week. this I could not do.

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  • Reb
  • 10-02-2023

Straight to the point

Phil always gets straight to the point. In this book he gives you 18 phrases to help you close that sale or convince your client to commit.

I found these phrases helpful but I must admit that for some of them I would love some further examples or applications. As Phil says in his conclusion it’s about practicing and through your own experience you will develop a feel for what is right and when it is right and when it is not. Only experience can teach you that - this is just a guide to get you started.

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Stacked With Golden Nuggets

This book is an absolute must for anyone wanting to increase their sales and speaking abilities especially with influence. Incredible boom

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