People Love You
- The Real Secret to Delivering Extraordinary Customer Service
- Narrated by: Jeb Blount
- Length: 5 hrs and 7 mins
- Unabridged Audiobook
- Release date: 29-07-2013
- Language: English
- Publisher: Audible Studios
In the twenty-first century, competitive advantages derived from unique products are services are short-lived because competitors are able to quickly and easily duplicate or match your offering. Likewise a focus on customer satisfaction and loyalty will no longer give you the competitive edge. Delivering a legendary customer experience has emerged as the single most important competitive advantage for companies across all industries. In People Love You you’ll learn the real secrets of customer experience including:
Seven Essential Principles of Customer Engagement
Five Levers for Creating a Legendary Customer Experience
The Secret to Bridging the Experience Gap
How to Leverage the Pull Strategy to become a Trusted Advisor
Two Most Important Rules for Dealing with Pissed-off Customers
In a hypercompetitive, global marketplace protecting your company’s customer base, the lifeblood of your business, must become your number one priority. The rubber hits the road with account managers, project managers, sales professionals, and customer service professionals - the people most connected to customers - who are on the frontlines of customer experience. They build unique and enduring emotional connections with customers that creating long-term revenue and profit streams. In People Love You, human relationship guru, Jeb Blount, gives you a powerful playbook for interacting with customers in a way that creates deep, enduring, visceral connections that withstand relentless economic and competitive assaults.
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Customer ReviewsMost Helpful
By Jordon Packard on 05-07-2018
Great Instructional Book
While basic, it pretty much covers everything on good project management and helps explain it really well, especially the relationship skills part. I highly recommend reading this if you are in any customer support position of any type.
By Grady 24 on 14-05-2018
Touched on every aspect of not only winning a sale but maintaining your hard earned relationships.