Many people believe that sales and service are two separate functions, and treat them that way. This session will change the way you think, and make them a single process. You will learn how to exceed the customer's expectations, build an emotional attachment with them, and also learn how to close the sale with very little extra effort; targeted to internal or external sales cultures, from any industry, at any level.More
In Bring Service and Sales Together, business consultant and customer service expert Brad Worthley leads a half-hour advisory session intended to help listeners streamline their conception of sales and service into a single action area.
Worthley is an engaging and upbeat speaker, and extremely adept at conveying enthusiasm and encouragement. Worthley adopts a conversational tone, focuses on positive action items related to interactions with current and potential business customers, and employs plenty of real-world example scenarios to bolster his points.
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